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View Full Version : Being Nice Can Save You Money!



Cow Poke
09-03-2016, 02:50 PM
Spanish café begins charging more for coffee if customers are rude (http://www.independent.co.uk/news/world/europe/spanish-caf-charging-more-customers-rude-a7221401.html)

A café in Spain has begun charging its customers more for their coffees and pastries if they are rude when ordering.

Restaurant Blau Grifeu in Llanca charges rude customers €5 for their morning pick-me-up while those who behave more graciously pay just €3.

Saying 'please' and wishing the barista a good morning will get you a coffee for as little as €1.30.

Marisel Valencia Madrid, the owner of Restaurant Blau Grifeu, said the scheme is working and that customers are beginning to be more polite to her staff.

“People seem to be in a rush these days and forgetting to say 'please' when they ask for something,” she told the Times.


I love it! A great restaurant model!

mossrose
09-03-2016, 03:05 PM
18320

Sparko
09-03-2016, 03:10 PM
I used to do that when I did graphic and web design. some customers were real pains in the rear so I started charging them more to deal with them. I called it the Jerk Charge.

If someone was fun to work with, I would do extra for them for free and even not charge them for some of my time.

Cerebrum123
09-03-2016, 03:11 PM
Hmm, what about when the employee/owner has the bad attitude?

Sparko
09-03-2016, 03:14 PM
Hmm, what about when the employee/owner has the bad attitude?


18321

Cow Poke
09-03-2016, 03:14 PM
Hmm, what about when the employee/owner has the bad attitude?

I think, since the owner is setting the tone here, and the emphasis is on being polite, that he/she is gonna be OK. Naturally, this would only work with somebody who was focused on polite, cordial service.

As for employees, I'm betting they wouldn't last long if they weren't playing along. And, with more polite customers, it's a lot easier to be a polite server.

We can see the difference all across America when we go into a Chick-Fil-A as opposed to a McDonald's. Just sayin'. It's obvious that the "business model" of Chick-Fil-A includes well trained polite young people who know how to smile and interact with customers. McDonald's, on the other hand, is more focused on "over XXX-BILLION Burgers Sold". :smile:

Cow Poke
09-03-2016, 03:16 PM
18320

For some reason, I just thought of Col Jessup (A Few Good Men) - "but you have to ask me nicely". :smug:

TheWall
09-03-2016, 04:38 PM
Aint none of you heard of Stubbs?
Aint no loud talk and no bad talk in this place.

mossrose
09-03-2016, 04:51 PM
Hmm, what about when the employee/owner has the bad attitude?

I have stopped shopping in certain places because of the attitude of some of the staff. Local Safeway for example.

I have been on both sides of the counter, so I know that customer service is important, but a miserable customer can ruin your whole day, too.

Cow Poke
09-03-2016, 06:20 PM
I have stopped shopping in certain places because of the attitude of some of the staff. Local Safeway for example.

I have been on both sides of the counter, so I know that customer service is important, but a miserable customer can ruin your whole day, too.

I stopped in at a meeting of our local Chamber of Commerce (I'm a member, but rarely attend), and asked if I could ask a question. (two questions, actually, since the first one was about asking the second one)

They were spending big bucks on a "Shop Local" campaign, cause we're only 30 miles from a couple other towns where people can, and do tend to, shop.

I asked, "Why are we having to spend money on a campaign to get people to shop locally when the reason that so many of us do not shop locally is because the local businesses often don't seem to give a flyin' flip that we're shopping there?"

They looked stunned for a minute, and I said, "instead of spending money on trying to convince people to shop locally, maybe you should spend some time trying to find out why they don't".

It actually turned into a cordial conversation, with several of the chamber members giving their own examples of rudeness or aloofness or bad service by some of our local businesses.

(as so often happens :sad: I got drafted to head up that "why don't people shop locally" survey)

mossrose
09-03-2016, 06:26 PM
I stopped in at a meeting of our local Chamber of Commerce (I'm a member, but rarely attend), and asked if I could ask a question. (two questions, actually, since the first one was about asking the second one)

They were spending big bucks on a "Shop Local" campaign, cause we're only 30 miles from a couple other towns where people can, and do tend to, shop.

I asked, "Why are we having to spend money on a campaign to get people to shop locally when the reason that so many of us do not shop locally is because the local businesses often don't seem to give a flyin' flip that we're shopping there?"

They looked stunned for a minute, and I said, "instead of spending money on trying to convince people to shop locally, maybe you should spend some time trying to find out why they don't".

It actually turned into a cordial conversation, with several of the chamber members giving their own examples of rudeness or aloofness or bad service by some of our local businesses.

(as so often happens :sad: I got drafted to head up that "why don't people shop locally" survey)

That has happened in my town, as well. I haven't asked the Chamber about it, but over and over I end up going to The Big City or The Smaller City (both about the same distance away) because local shops don't carry what I want or need. And when I ask, they just shrug as if to say, "Oh, well.".

I worked in the early-mid 90's in a craft shop in town. The owner bent over backwards to get items in that people wanted, even if she didn't normally carry them. Can't say the same for a lot of other stores here.

Cow Poke
09-03-2016, 06:30 PM
That has happened in my town, as well. I haven't asked the Chamber about it, but over and over I end up going to The Big City or The Smaller City (both about the same distance away) because local shops don't carry what I want or need. And when I ask, they just shrug as if to say, "Oh, well.".

I worked in the early-mid 90's in a craft shop in town. The owner bent over backwards to get items in that people wanted, even if she didn't normally carry them. Can't say the same for a lot of other stores here.

Usually, when I find really good service locally, I'll ask, "are you part of the owner's family"? Often, that's it! They have skin in the game. We have a Mexican Restaurant where customer service is just absolutely wonderful - and it's almost all family and extended family. You don't have to visit there very often before they're calling you by name, and guessing what you're going to order.

Cerebrum123
09-04-2016, 05:40 AM
That has happened in my town, as well. I haven't asked the Chamber about it, but over and over I end up going to The Big City or The Smaller City (both about the same distance away) because local shops don't carry what I want or need. And when I ask, they just shrug as if to say, "Oh, well.".

I worked in the early-mid 90's in a craft shop in town. The owner bent over backwards to get items in that people wanted, even if she didn't normally carry them. Can't say the same for a lot of other stores here.

Not being able to get the stuff you want/need is really bad. It's even worse when they stop manufacturing it entirely. They tend to do that with most everything I actually like. :sigh:

Cow Poke
09-04-2016, 06:26 AM
Not being able to get the stuff you want/need is really bad. It's even worse when they stop manufacturing it entirely. They tend to do that with most everything I actually like. :sigh:

It's almost as bad as when they totally rearrange Walmart after I learn exactly where the stuff is that I want. :rant:

mossrose
09-04-2016, 07:43 AM
Not being able to get the stuff you want/need is really bad. It's even worse when they stop manufacturing it entirely. They tend to do that with most everything I actually like. :sigh:


I know!

Cerebrum123
09-04-2016, 01:43 PM
It's almost as bad as when they totally rearrange Walmart after I learn exactly where the stuff is that I want. :rant:

It's actually worse than that. At least if they just rearrange it you can still get you want after some searching.

Cerebrum123
09-04-2016, 01:59 PM
I know!

Here are a few of my favorites.

Jell-O Gelatin Pops. Best popsicle ever.
Ecto-Cooler/Cactus Cooler Hi-C.
Starburst brand, but Twizzler style candy.

Just a small sample of things they stopped making.

mossrose
09-04-2016, 02:16 PM
Kraft blue cheese dressing.

And whenever I find a lipstick colour I like, they discontinue. So I don't even wear lipstick anymore.