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Cow Poke
02-22-2018, 05:56 AM
OK, I RARELY buy extended warranties, but when I bought my 50" Panasonic flat panel back in 2013, the BestBuy salesman offered to lower the purchase price by a round number equal to the cost of a 5 year protection plan. The guy had just been super in answering questions, and helping me select a TV, so I thought, what the heck.

In the last couple of months, the HDMI inputs failed, and I had to connect the U-Verse box by the coax TV input. It worked, and I wasn't too worried, but my Amazon FireTV wouldn't work, because it was HDMI. I figured I'd deal with that "later". Then, a couple nights ago, the TV would blank out after being on for 30 seconds, and a notice would appear on screen "USB overload - please disconnect any USB devices and restart TV". But there were no USB devices connected.

I searched my Evernote for "Panasonic", and found a digital copy of the GeekSquad Protection Plan, called the number, and they immediately began setting up a repair appointment.
They were going to FedEx the part (motherboard) to my home, and have a repairman come out on Wednesday.
An hour later, "George" called me back, and said that part is obsolete and not in stock, so they will be authorizing a BRAND NEW 50" TV - current model!

I've actually had pretty good experiences with BestBuy, but this is the BestOne yet! :yipee:

ke7ejx
02-22-2018, 06:59 AM
OK, I RARELY buy extended warranties, but when I bought my 50" Panasonic flat panel back in 2013, the BestBuy salesman offered to lower the purchase price by a round number equal to the cost of a 5 year protection plan. The guy had just been super in answering questions, and helping me select a TV, so I thought, what the heck.

In the last couple of months, the HDMI inputs failed, and I had to connect the U-Verse box by the coax TV input. It worked, and I wasn't too worried, but my Amazon FireTV wouldn't work, because it was HDMI. I figured I'd deal with that "later". Then, a couple nights ago, the TV would blank out after being on for 30 seconds, and a notice would appear on screen "USB overload - please disconnect any USB devices and restart TV". But there were no USB devices connected.

I searched my Evernote for "Panasonic", and found a digital copy of the GeekSquad Protection Plan, called the number, and they immediately began setting up a repair appointment.
They were going to FedEx the part (motherboard) to my home, and have a repairman come out on Wednesday.
An hour later, "George" called me back, and said that part is obsolete and not in stock, so they will be authorizing a BRAND NEW 50" TV - current model!

I've actually had pretty good experiences with BestBuy, but this is the BestOne yet! :yipee:

Geek Squad has saved my bacon many times over.

Sparko
02-22-2018, 08:02 AM
I went to them to get my iphone battery replaced under the new Apple price after the whole debacle of slowing down iphones was exposed.

I had to pay $29.95 but they said the batteries are out of stock till sometime in March. :brood:

Cow Poke
02-22-2018, 01:19 PM
So, since they couldn't find a TV "comparable" to the TV I bought -- that old one was a plasma -- they told me "Just go online at BestBuy, or stop in the store, and find a TV for $599, or however much you want to pay over the $599, and we'll authorize that.

You realize how much technology has changed over 5 years, and how much MORE TV $599 will buy today than it could in 2013? YOWZA!!!!

I'm gonna buy me a TV that pops out BACON at 5:45 AM when it's time to get up!

Sparko
02-22-2018, 01:21 PM
So, since they couldn't find a TV "comparable" to the TV I bought -- that old one was a plasma -- they told me "Just go online at BestBuy, or stop in the store, and find a TV for $599, or however much you want to pay over the $599, and we'll authorize that.

You realize how much technology has changed over 5 years, and how much MORE TV $599 will buy today than it could in 2013? YOWZA!!!!

I'm gonna buy me a TV that pops out BACON at 5:45 AM when it's time to get up!

Dang dude. You should get some rest in your old age! Sleep in till 6:30AM like me!

rogue06
02-22-2018, 01:57 PM
Dang dude. You should get some rest in your old age! Sleep in till 6:30AM like me!
Slugabeds. Or in the pirate's case, slugahammock.


Boy, that just don't sound right.

Bill the Cat
02-22-2018, 05:19 PM
They are some of the worst pc technicians I have ever seen. I've had to fix so many things they screwed up for so many people... :brood:

Cow Poke
02-22-2018, 06:29 PM
They are some of the worst pc technicians I have ever seen. I've had to fix so many things they screwed up for so many people... :brood:

Yeah, I wouldn't trust them with anything software related at all.

KingsGambit
02-22-2018, 06:39 PM
I remember a scandal awhile back when some of them were searching through customer's photos looking for pornography. (Though I'd imagine this probably happens with a lot more than just GeekSquad.)

Faber
02-23-2018, 11:31 AM
I remember a scandal awhile back when some of them were searching through customer's photos looking for pornography. (Though I'd imagine this probably happens with a lot more than just GeekSquad.)

I remember something like that, but I think the government was using them to investigate somebody suspected of child porn. Sound familiar?

Cow Poke
02-23-2018, 11:43 AM
I remember something like that, but I think the government was using them to investigate somebody suspected of child porn. Sound familiar?

Some of you kiddies won't remember when we actually had "photo booths" where you would take your negatives to be "developed". And there were always stories of the people doing the developing making "extra copies" of "certain photos".

Sparko
02-23-2018, 11:52 AM
Some of you kiddies won't remember when we actually had "photo booths" where you would take your negatives to be "developed". And there were always stories of the people doing the developing making "extra copies" of "certain photos".

You whippersnappers probably are too young to remember the olden days when mossy was young(er) and they had to chisel photos onto stone tablets. There wasn't much copying going on then. Took too long.

26602

Cow Poke
03-07-2018, 09:33 AM
OK, they're blowing it! :rant:

Appointment is supposed to be today "between 8 AM and Noon".

A couple days ago, I got a text confirming that appointment - "respond 1 to keep the appointment". I did.

Yesterday, got a RoboCall confirming my appoitment - same day and time slot, but deliver address in CONNECTICUT!!!!

Called BestBuy to make sure they were delivering to me in TEXAS where I live, and go transferred to the "local store" which will dispatch the delivery. The "local store" turned out to be way up in East Texas, nowhere near me. They offered to transfer me to my local store, and after about 15 minutes of stumbling around with transfer, oops, wrong store, ok, right store... on hold... guy answers identifying proper local store, I start to explain my concern - line goes dead.

Attempt to call back - local store number automatically routes to national voicemail h-e-doublehockeysticks number, start all over.

Email from BestBuy last night asks me to confirm my appointment by clicking on the "appointments app" link. Clicked, and it asks me for my order number. Copy/pasted order number just to be sure I didn't mistype it --- no such order number.

Concern is that the BestBuy guys will go to load the truck this morning, and discover that my new TV is in CONNECTICUT instead of Texas.

JUST NOW got a call from the BestBuy GeekSquad --- "we'll be leaving in 45 minutes to an hour - should take us about 30 minutes to get there". :rant::mob::rant:

So, the SOONEST they'll be at my house for my "8 AM to Noon" appointment is NoonThirty.

Sparko
03-07-2018, 10:13 AM
OK, they're blowing it! :rant:

Appointment is supposed to be today "between 8 AM and Noon".

A couple days ago, I got a text confirming that appointment - "respond 1 to keep the appointment". I did.

Yesterday, got a RoboCall confirming my appoitment - same day and time slot, but deliver address in CONNECTICUT!!!!

Called BestBuy to make sure they were delivering to me in TEXAS where I live, and go transferred to the "local store" which will dispatch the delivery. The "local store" turned out to be way up in East Texas, nowhere near me. They offered to transfer me to my local store, and after about 15 minutes of stumbling around with transfer, oops, wrong store, ok, right store... on hold... guy answers identifying proper local store, I start to explain my concern - line goes dead.

Attempt to call back - local store number automatically routes to national voicemail h-e-doublehockeysticks number, start all over.

Email from BestBuy last night asks me to confirm my appointment by clicking on the "appointments app" link. Clicked, and it asks me for my order number. Copy/pasted order number just to be sure I didn't mistype it --- no such order number.

Concern is that the BestBuy guys will go to load the truck this morning, and discover that my new TV is in CONNECTICUT instead of Texas.

JUST NOW got a call from the BestBuy GeekSquad --- "we'll be leaving in 45 minutes to an hour - should take us about 30 minutes to get there". :rant::mob::rant:

So, the SOONEST they'll be at my house for my "8 AM to Noon" appointment is NoonThirty.

You reminded me of my iphone battery which I paid for but they back ordered. So I just called them. I have been on hold for 10 minutes with nobody picking up. :rant:

Sparko
03-07-2018, 10:28 AM
so I had two phones on hold for 15 minutes, and someone finally answered and said they would "call me back"

riiight.

Cow Poke
03-07-2018, 10:56 AM
You reminded me of my iphone battery which I paid for but they back ordered. So I just called them. I have been on hold for 10 minutes with nobody picking up. :rant:

Jake was barking as I was finishing up that text. GeekSquad was in my driveway, even though they had told me they'd "be leaving in 45 minutes to an hour". Sheeeesh!

KingsGambit
03-07-2018, 05:34 PM
It's kind of funny that I mentioned that thing the other day about them spying on people's photos, because Best Buy is in the news today. Apparently the FBI was paying them to turn in people who had illegal material on their computer (I'm sure you all know what I mean by "illegal material"). The tech community is up in arms over this, and I guess I'm old fashioned, but I think it's good that people who have that sort of crap are getting turned in.

Cow Poke
03-07-2018, 06:30 PM
It's kind of funny that I mentioned that thing the other day about them spying on people's photos, because Best Buy is in the news today. Apparently the FBI was paying them to turn in people who had illegal material on their computer (I'm sure you all know what I mean by "illegal material"). The tech community is up in arms over this, and I guess I'm old fashioned, but I think it's good that people who have that sort of crap are getting turned in.

Yeah, that's .... I want kiddie porn perverts to go to jail, but when you allow a company access to your data, there's a certain level of expectation of privacy. That seems like a real 4th Amendment problem.

KingsGambit
03-07-2018, 06:32 PM
Yeah, that's .... I want kiddie porn perverts to go to jail, but when you allow a company access to your data, there's a certain level of expectation of privacy. That seems like a real 4th Amendment problem.

I guess they were supposed to be doing was turning it in if they just happened to find it but due to the cash reward apparently many of them understandably were hunting for it on their own.

They shouldn't need a cash reward to motivate them to call the police if they find that though...

Sparko
03-08-2018, 06:33 AM
Well they actually did call me back yesterday and set up an appointment next Tuesday to change out the battery. We will see....

Cow Poke
03-08-2018, 06:35 AM
Well they actually did call me back yesterday and set up an appointment next Tuesday to change out the battery. We will see....

Between 8 and Noon? :smile:

Sparko
03-08-2018, 07:00 AM
Between 8 and Noon? :smile:

at 5:40PM

Sparko
03-13-2018, 09:48 AM
Did you hear the latest?


FBI's Use of Paid Best Buy Informants Goes Deeper Than We Knew

Questions were raised last year about whether FBI agents were actively recruiting technicians at Best Buy’s Geek Squad to search for illegal content on customer devices. According to newly released documents, however, prior reports only scratched the surface: Best Buy’s ties with the FBI appear more complex than once surmised.

The existence of the Geek Squad informants was first revealed via the prosecution of a California doctor named Mark Rettenmaier. After Rettenmaier sent his computer to Geek Squad for repair in 2011, technicians working out of a massive Kentucky repair shop discovered thousands of images depicting child abuse on Rettenmaier’s device. Court filings later revealed that there were “eight FBI informants at Geek Squad City,” and a number had received $500 to $1,000 payments in exchange for acting as confidential sources.