OK, I RARELY buy extended warranties, but when I bought my 50" Panasonic flat panel back in 2013, the BestBuy salesman offered to lower the purchase price by a round number equal to the cost of a 5 year protection plan. The guy had just been super in answering questions, and helping me select a TV, so I thought, what the heck.
In the last couple of months, the HDMI inputs failed, and I had to connect the U-Verse box by the coax TV input. It worked, and I wasn't too worried, but my Amazon FireTV wouldn't work, because it was HDMI. I figured I'd deal with that "later". Then, a couple nights ago, the TV would blank out after being on for 30 seconds, and a notice would appear on screen "USB overload - please disconnect any USB devices and restart TV". But there were no USB devices connected.
I searched my Evernote for "Panasonic", and found a digital copy of the GeekSquad Protection Plan, called the number, and they immediately began setting up a repair appointment.
They were going to FedEx the part (motherboard) to my home, and have a repairman come out on Wednesday.
An hour later, "George" called me back, and said that part is obsolete and not in stock, so they will be authorizing a BRAND NEW 50" TV - current model!
I've actually had pretty good experiences with BestBuy, but this is the BestOne yet!
In the last couple of months, the HDMI inputs failed, and I had to connect the U-Verse box by the coax TV input. It worked, and I wasn't too worried, but my Amazon FireTV wouldn't work, because it was HDMI. I figured I'd deal with that "later". Then, a couple nights ago, the TV would blank out after being on for 30 seconds, and a notice would appear on screen "USB overload - please disconnect any USB devices and restart TV". But there were no USB devices connected.
I searched my Evernote for "Panasonic", and found a digital copy of the GeekSquad Protection Plan, called the number, and they immediately began setting up a repair appointment.
They were going to FedEx the part (motherboard) to my home, and have a repairman come out on Wednesday.
An hour later, "George" called me back, and said that part is obsolete and not in stock, so they will be authorizing a BRAND NEW 50" TV - current model!
I've actually had pretty good experiences with BestBuy, but this is the BestOne yet!
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