I like to make things as simple as possible with regards to IT, like standardizing on the same model printer at the various places I visit and over which I have IT responsibility.
I had standardized on the HP OfficeJet 8600 "all-in-one", so we use the same ink, same drivers, familiarity with the operation of the printer is the same, etc....
We had, from time to time, used "Brand X" ink, but HP made it almost impossible to use any other ink than their own, as the printer would identify "Not a Genuine HP ink cartridge".
OK, they had us, so we went back to using the slightly more expensive "genuine HP" ink....
Then, late this summer, the printers - ALL of them - began rejecting ANY ink cartridges as acceptable - even the ones that were "genuine HP".
We contacted HP (boy, THAT was a process) and could never get a satisfactory answer, even though our secretary ordered ink directly from one of the customer service reps to whom she spoke.
I know of no more perverse "planned obsolescence" examples than this, and we ended up pitching all of our HP printers and switching to Epson.
I plan on never buying anything from HP ever again.
I had standardized on the HP OfficeJet 8600 "all-in-one", so we use the same ink, same drivers, familiarity with the operation of the printer is the same, etc....
We had, from time to time, used "Brand X" ink, but HP made it almost impossible to use any other ink than their own, as the printer would identify "Not a Genuine HP ink cartridge".
OK, they had us, so we went back to using the slightly more expensive "genuine HP" ink....
Then, late this summer, the printers - ALL of them - began rejecting ANY ink cartridges as acceptable - even the ones that were "genuine HP".
We contacted HP (boy, THAT was a process) and could never get a satisfactory answer, even though our secretary ordered ink directly from one of the customer service reps to whom she spoke.
I know of no more perverse "planned obsolescence" examples than this, and we ended up pitching all of our HP printers and switching to Epson.
I plan on never buying anything from HP ever again.
Comment