A while ago, I bought an old refurb Dell desktop -- Optiplex 780 "Small Form Factor."
A smaller while ago, I decided I wanted to try to upgrade the RAM from its current 8GB (4x2GB). I checked online and found it accommodates a maximum of 16 GB. I bought two 8 GB sticks.
With the holidays, and then with the Six-Week Flu and its persistent low-energy aftermath, I never got around to attempting the upgrade until last night.
Sadly, the attempt failed. On trying to boot, I immediately get a beep-code -- 1-3-2 beeps -- that the support page at Dell says indicates memory issues. It never proceeds as far as presenting an image on the monitor.
I went through the recommended troubleshooting, trying each of the 8 GB modules individually in a slot, then using one of the old 2 GB modules in the same slot. Both 8 GB modules instantly fail with the 1-3-2 code, but the 2 GB module proceeds normally. So the problem is not with the slot.
Am I likely right in believing this is a hardware issue beyond what could be fixed by something like trying to update the BIOS?
A smaller while ago, I decided I wanted to try to upgrade the RAM from its current 8GB (4x2GB). I checked online and found it accommodates a maximum of 16 GB. I bought two 8 GB sticks.
With the holidays, and then with the Six-Week Flu and its persistent low-energy aftermath, I never got around to attempting the upgrade until last night.
Sadly, the attempt failed. On trying to boot, I immediately get a beep-code -- 1-3-2 beeps -- that the support page at Dell says indicates memory issues. It never proceeds as far as presenting an image on the monitor.
I went through the recommended troubleshooting, trying each of the 8 GB modules individually in a slot, then using one of the old 2 GB modules in the same slot. Both 8 GB modules instantly fail with the 1-3-2 code, but the 2 GB module proceeds normally. So the problem is not with the slot.
Am I likely right in believing this is a hardware issue beyond what could be fixed by something like trying to update the BIOS?
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